What to expect

Our safety measures are those which we are required to put in place by the Scottish Government and additional ones which we think will add to your and your fellow audience members’ safety, comfort and enjoyment of the Festival:

• Reduced audiences in large airy venues like St Mary’s Haddington & Dunbar Parish Church
• Very small audiences in other venues such as Crichton Collegiate Church and Stenton Church
• Social distancing with seats in bubbles of ones (single) and twos (pairs) placed 1m apart
• Advance booking with ‘e’ tickets emailed to you in advance of the concert to print out and bring
• Controlled entry into and out of venues
• Requirement for audiences and staff to wear a mask on arrival at and during concerts
• Hand sanitizing items at entrances and exits
• Seats will be cleaned between concerts
• Audiences are welcome to bring their own cushion
• Friendly ushers to guide you through your visit
• A QR code on your seat for you to be able to check in with using your phone for Track and Trace
• Contact details form from ushers if you don’t have a phone (please bring your own pen)
• No intervals or refreshments to avoid mingling
• Customer information desk at every concert

As a requirement of booking we ask that that you please:-

• Book seats in bubbles of 1 or 2
• Book tickets in advance at lammermuirfestival.co.uk as they will not be on sale at the venue
• Print and bring your ‘e’ ticket with you, or have it ready on your phone or tablet
• Consent to us sharing your contact details with NHS Scotland for track and trace

• Tickets are bookable as single seats and bubbles of 2 (from same or extended household)
• Any other number other than 1 or 2 tickets ie 3, 5 etc need to be purchased as single or pairs
• All venues, apart from St Mary’s Parish Church, Haddington, are one price
• All seating is unreserved within a pricing area
• St Mary’s has a range of unreserved pricing areas – from A (top price) to F
• Please sit in the seats you are guided to by the usher and please do not move seats about
• Observe all signage and instructions from front of house staff
• Please avoid touching seats which are not your own
• We will do our best to accommodate access needs. Please email the box office
• Complementary companion tickets are available to customers who require assistance
• Please ensure members of your bubble(s) arrive together

Not this year. When you book your tickets at lammermuirfestival.co.uk our box office will create an account for you to log in to. Once you have made your booking you’ll find your tickets and any concert programme you have purchased here. Programmes won’t be available until close to your concert day.

You can either download and print your ticket – like an airline boarding pass – and bring it with you, or download it onto your phone or tablet and show the usher on arrival. Please turn up the brightness on your phone screen to allow your ticket to be scanned quickly and easily. Please turn up the brightness on your phone screen to allow your ticket to be scanned quickly and easily.

If your device is unable to find your ticket or you forget to print your tickets ushers will have customer lists to hand and will ask you for your postcode.

If you have any issues with your tickets please phone 0131 226 0004 or email [email protected] for help

Not this year. Tickets will only be available in advance, online, NOT at the venue.

As seats will be limited due to 1m spaces between seats for safe social distancing purposes please book in advance to avoid disappointment

All venues have been selected for their stunning acoustics so everyone, everywhere will be able to hear the concert.

All venues, apart from St Mary’s, do not have any architectural features blocking views of the performance area

The seats at St Mary’s will be spaced out throughout the entirety of the venue. As a result, certain price areas will have a clear view of the stage and certain areas will have restricted views due to the pillars. Seating plans on the concert page showing all price areas

• Audiences in Areas A, B and C will be facing the stage
• Audiences in Area D will be front facing but some distance from the performance area and will therefore be provided with two screens of the performers
• Audiences in Areas E and F will be behind pillars to the side of the nave and will not be able to see the performance area at all. These areas will be provided with their own screen of the performance
• Audiences in Area G for Scottish Opera will be side on to the stage and provided with a screen with surtitles

As with all concerts during non-Covid times, unless you are sitting at the very front, there will be other audience members between you and the performance area.

We will not be offering intervals apart from during the Scottish Opera performance when we would ask you to stay by your seats unless you need a comfort break. There will be a one-way system for the toilets.

We are unable to supply Luca’s ice cream at St Mary’s or any hospitality provided by our venue hosts. Please feel free to bring your own bottle of water

Yes. Toilets will be available at St Mary’s and Holy Trinity, Haddington; Brunton, Musselburgh and Dunbar Parish Church. Please follow guidance from signage and ushers in accessing them. They will be cleaned regularly.

There are no toilet facilities at: Stenton Parish Church, Innerwick Church, Crichton Collegiate Church or Garvald Village Hall

The Festival does not offer a cloakroom facility

Transport and parking options are outlined on each concert page on our web site

If you require a blue badge parking space - St Mary’s, Dunbar Parish Church and Holy Trinity, Haddington - please email [email protected] with your concert time, date and name and your registration number. These spaces are limited and will be offered on a first come first served basis

The other venues in Stenton, Innerwick and Garvald have village on-street car parking. We will be operating a stewarded car parking system at Crichton so please look out for stewards on the road who will guide you.

The Brunton in Musselburgh has disability car parking spaces outside (which we are not in control of and so cannot reserve) and a free car park at the back.

Ushers will let you into the venue at a suitable point in the performance and seat you near the entrance. If you have come with a friend and they are already at their seat we regret that it in most cases it is most unlikely we would be able to seat you with them as this would disturb other audience members and performers. If we can, we will. We would ask you to make plenty of time for travel, parking and walking from your transport to the venue.

The Lammermuir Festival reserves the right to change a programme, performer or venue due to unforeseen circumstances. If we have to make a change we would email customers who have booked tickets. We ask you that you check your email in the days before the concert and also on the day of the concert.

If you are unable to attend an event due to a positive Covid-19 test result, or you have been required to self-isolate, or government travel restrictions have been applied, or Lammermuir Festival has to cancel a performance, we can offer an exchange or refund, whichever suits you best. Booking fees are non-refundable.

Please email [email protected] by 4pm latest the day before the performance to guarantee your refund. Terms and conditions apply.

If this is the case, please phone the Box Office on 0131 226 0004 who will be able to help you

This year our informative concert programmes are free of charge and will be available to download and print off from the relevant concert page on this web site in advance of the concert. Please check the page a day or so prior to your visit. Concert programmes will not be available at the concert venue. We respectfully ask that in order not to distract performers or fellow audience members you refrain from reading your concert programme from a phone or electronic device but bring a printed programme with you. Thank you.